It is your responsibility to know the rules, cancellation procedures even office hours and check in times that are listed on this website.
Literally all of your questions can be answered here. Basically if it is not listed it is because we do not have or support it. Please read pages of this web page as part of your research.

Your guests people joining or visiting your site ALL MUST STOP AT OFFICE, AND NEED TO KNOW YOUR LAST NAME. “I am here to see Bill, Susie, Joe, Bob” Is of no help and will not get them past the office. If they are found wandering around the campground having failed to stop at office they risk just being asked to leave and unable to visit you.