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Camping Conduct we expect from our Guests Rates Ranch Schedule Cancellations

Contact Us:

Office Hours:
1 p.m. to 9 p.m.

Phone:
707-464-4434

Email:
ormanranch@gmail.com

Address:
750 Humbold Rd, Crescent City, CA 95531

Cancellations Policy

Booking Fee:

Any cancellation will forfeit booking fee.

Cancellation Methods:

There are three ways to cancel a reservation:

  1. Through your logged in account
  2. By phone: (707) 464-4434 - (Only available during office hours 1 p.m. to 9 p.m.)
  3. By email: ormanranch@gmail.com

Cancellation Procedure:

To avoid incurring additional charges, cancellation request must comply with the following:

  • Be made by the individual who made the reservation.
  • Specify the date(s) of the reservation you would like to cancel.
  • Specify all sites requested to cancel. (e.g. horse pens or additional sites.)

- AND -

  • Qualify for cancellation:
    • For holidays or special events: Cancellation request must be received by 9 p.m. seven days prior to the first day of the reservation.
    • For all other dates: Cancellation request must be received by 9 p.m. two days prior to the first day of the reservation.

If cancellation request is cancelled, you will receive a confirmation letter via email.

Reservations that do not qualify for cancellation as indicated above will not be cancelled.

No Show:

  • What is a "No Show"?
    • A No Show is when a guest does not show up to check-in.

      • - OR -

    • A No Show is when a guest does not properly cancel their reservation.
  • What happens in the event of a "No Show"?
    1. A campsite will be held for your arrival until 12 P.M. the day following the check-in date of the Reservation. After the arrival window has lapsed, the site will be made available to other guests.
    2. A charge will be incurred for the entirety of the reservation as is specified on the reservation confirmation letter.
    3. The resulting charge will be debited from the card used to secure the reservation. In the event that the charge is declined, the responsible party will not be permitted to make any further reservations until this charge is reconciled.
    4. Guests that have incurred 2 “No Show” records, will no longer be allowed to make reservations. They are still allowed to stay as walk-in guests only.

Changes to Reservations:

  • Changes to reservations must be made by the individual who made the reservation.
  • Increasing or decreasing number of days of a reservation may be done depending on availability.
  • Rescheduling a reservation will be treated as a cancellation and new booking.
    • This will forfeit the original booking fee and incur a new booking fee charge.

Special Arrangements:

  • Early check-in before 1 p.m.
    • The night prior to check-in must be reserved and paid for.
    • Please communicate these special arrangements with the office to avoid possible situations that could result in a “no show.”
  • Early check-out
    • No refunds will be issued for checking out before the end of the reservation.